The Westin Tokyo - Real Guest Reviews & Booking Info

  • Honest reviews from real guests
  • Detailed ratings across 6 categories
  • 5-Star Hotel in Tokyo
Tokyo The Westin Tokyo 5-Star Hotel room
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The Westin Tokyo - Tokyo 5-Star Hotel

8.9
Tokyo
Hotel
Wheelchair Accessible Free Parking Public Transit (730m) Air Conditioning Currency Exchange Daily Housekeeping 나이트 라이프

Analysis

Key Strengths

Excellent Bathroom Amenities

Sholayered brand products offer a special experience

Comfortable Rooms

Bedding and interior facilities are clean and comfortable

Friendly and Excellent Staff

The personalized recommendations from the concierge team are impressive

Convenient Location

Connected to Ebisu Station via a covered walkway and adjacent to the Meguro River

Points to Note

Lack of Variety in Breakfast Buffet Menu

For long stays, the menu may become monotonous as it is the same daily

Language Barrier for Some Services

Communication difficulties may arise

Potential for Higher Than Expected Payment

Reports of additional charges based on guest experiences

Recommended For

Those seeking an experience with luxurious bathroom amenities Use of special brand products Those who prefer comfortable and clean rooms Heavenly Beds and modern facilities Those expecting friendly and professional staff service Personalized sightseeing and dining recommendations

Categories

Average

Dining

  • The breakfast buffet offers a variety of options.
  • There is a regret about the same menu composition every day.
  • 24-hour service is good, but the menu is somewhat simple.
Expensive

Pricing

  • Average price per night: 2,544,113 KRW (approx. $1,754 USD)
  • 199% higher than the average for 5-star hotels in Tokyo.
  • Suitable for business conventions, but the price is a burden.
Limited

Business

  • Mentioned as good for business conventions.
  • Lounge area service received feedback that it was below expectations.
  • Elevator restoration delayed due to an earthquake on the day of stay.
Good

Location/Transportation

  • Located in a quiet residential area of Ebisu.
  • Close to the Meguro River.
  • Access to Ebisu Subway Station via a covered pedestrian walkway.
Good

Staycation Facilities

  • A private swimming pool is available.
  • Overall hotel facilities are rated as good.
  • Excellent Sholayered bathroom amenities brand.
Limited

Accessibility

  • Elevator stopped working due to an earthquake on the day of stay.
  • Significant time was required for elevator restoration.
  • Lack of other accessibility information besides the elevator.
Good

Review Summary

  • Comfortable interior and bedding in the rooms.
  • Excellent staff service, with particular praise for the concierge.
  • Simple dining menu and slight difficulties with language communication.

Rating Details

8.9 Excellent 736개 리뷰

5-star hotel a 5-minute walk from Ebisu Station. Strengths include a clean interior and comfortable beds, creating a luxurious atmosphere. However, the view from the 5th floor may be a drawback. Close to Shibuya, Tokyo Tower, and Meiji Jingu, it's ideal for tourists exploring Tokyo's core.

Ratings by Trip Type

BEST
9.0
Teen
32
8.7
Biz
58
8.7
Solo
32
8.5
Couple
77
8.5
Family
32
7.7
Group
23

Detailed Ratings

Cleanliness BEST 9.1
Facilities 8.7
Location 8.7
Room Comfort 8.7
Service 8.7
Value for Money 8.1

Score Distribution

9+ Exceptional
50% (120)
8-9 Excellent
26% (63)
7-8 Very Good
13% (31)
6-7 Good
7% (18)
Below 6
4% (10)

Guest Reviews

7.2 Reviewer 1 2023.12
+ Excellent stay experience
9.2 Reviewer 2 2014.05
+ Neat interior • Comfortable bed
7.2 Reviewer 3 2025.08
+ 24-hour operation • Convenient service
Limited menu • Language barrier
8.2 Reviewer 4 2014.05
+ Hotel itself is good • Breakfast is delicious
Elevator repair delay
8.4 Reviewer 5 2025.10
+ Suitable for business conventions • Close to Meguro River
Lounge service below expectations
8.4 Reviewer 6 2013.12
+ Annual stay
Overpayment at check-in • Unclear reason for payment
10.0 Reviewer 7 2025.10
+ Excellent suite • High-quality bathroom amenities
9.4 Reviewer 8 2013.11
+ Luxurious furniture • Special time • Pleasant shower booth
View disappointing as it's on the 5th floor
10.0 Reviewer 9 2025.10
+ Quiet Ebisu location • Friendly concierge team • Spacious and modern rooms
Repetitive breakfast menu

Location

Map

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Nearby Restaurants

Facilities & Services

Accommodation

Free Parking
24-Hour Front Desk

Activities

Spa/Sauna
Fitness Center

Accessibility

Wheelchair Accessible

FAQ

What are the check-in and check-out times at The Westin Tokyo?

Generally, check-in is from 3:00 PM and check-out is until 11:00 AM. Located in the heart of Tokyo, it offers convenient access to major tourist attractions. It is recommended to inquire directly at the time of booking for exact times.

What amenities are provided?

The hotel is equipped with various amenities such as daily cleaning service, convenient public transportation access, and proximity to Tokyo Tower. Detailed facility information can be found on the booking page.

What is the cancellation policy?

Cancellation policies vary depending on the booking time and room type. Whether free cancellation is possible and the cancellation deadline must be checked at the time of booking. Generally, free cancellation is possible up to 24-48 hours before check-in.

How is the public transportation accessibility?

Public transportation is very convenient. It is close to Ebisu Subway Station (approx. 10 minutes walk, 0.8km), making travel easy.

What are the nearby tourist attractions?

Major tourist attractions include Shibuya Crossing (2.4km), Tokyo Tower (3.3km), Meiji Jingu (4.2km), Shinjuku Gyoen National Garden (5.0km), and Ginza (5.8km). It is a good location for sightseeing as it is close to major landmarks.

What is the guest rating?

It has received a rating of 8.8/10 from 10 guests. It is very highly rated. Please check the actual guest review section above for detailed reviews.

Family Travel Info

✓ Free Children Policy

Special Highlights

Top Rated by Couple Travelers

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