Sunset Westlake Hanoi Hotel - Real Guest Reviews & Booking Info

  • ✓ Honest reviews from real guests
  • ✓ Detailed ratings across 6 categories
  • ✓ 3-Star Hotel in Hanoi
Hanoi Sunset Westlake Hanoi Hotel 3-Star Hotel room
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Sunset Westlake Hanoi Hotel - Hanoi 3-Star Hotel

7.9
Hanoi
Hotel
Wheelchair Accessible Free Parking Airport Transfer Free Wi-Fi (All Rooms) Currency Exchange 사우나 나이트 라이프

Analysis

Key Strengths

West Lake View Restaurant

Enjoy a panoramic view of the lake while having breakfast

Practical Breakfast Selection

The menu is substantial for the accommodation price, including pho and an egg station

Proficient Staff Service

All staff members are fluent in English and provide quick feedback on requests

Well-Maintained Bedding

The mattress support is adequate for a 3-star standard, and the bedding is clean

Points to Note

Weak In-Room Soundproofing

Noise from children playing in adjacent rooms or from the hallway easily penetrates the guest rooms

Inconsistent Room Cleanliness

Some lake view rooms show signs of inadequate maintenance, requiring immediate inspection upon check-in

Paid and Limited Parking

An additional parking fee of 60,000 VND per day applies, and city view rooms are small in area

Recommended For

Value Suitable for those seeking accommodation near West Lake with a budget in the 30,000 KRW range Breakfast Enthusiasts Those who prefer a well West Lake Strollers Practical for individuals who wish to use the lakeside walking path directly in front of the hotel daily

Rating Details

7.9 Very Good 706개 리뷰

3-star hotel near Hoan Kiem Lake. Strengths include friendly staff service and beautiful West Lake views, with good access to Hanoi city center. However, in-room soundproofing may be a slight drawback. Close to the Museum of Ethnology and Presidential Palace, making it suitable for tourists exploring Hanoi.

Ratings by Trip Type

BEST
8.3
Group
42
8.2
Couple
219
7.9
Solo
117
7.9
Family
25
7.9
Teen
18
7.7
Biz
172

Detailed Ratings

Service BEST 8.4
Location 8.1
Value for Money 8.1
Room Comfort 8.0
Cleanliness 7.8
Facilities 7.6

Score Distribution

9+ Exceptional
34% (198)
8-9 Excellent
25% (147)
7-8 Very Good
16% (94)
6-7 Good
14% (79)
Below 6
11% (66)

Guest Reviews

10.0 • Reviewer 1 • 2024.12
+ Professional and friendly hotel staff • Excellent hotel facilities • Excellent location with good accessibility
10.0 • Reviewer 2 • 2025.07
+ Clean and spotless rooms • Passionate and friendly staff
− Somewhat weak soundproofing
8.8 • Reviewer 3 • 2025.09
+ Friendly staff service • Clean room condition • High value breakfast
8.4 • Reviewer 4 • 2025.12
+ Friendly staff service • Prompt room change response • Restaurant with panoramic lake view
− Poor room soundproofing • Initial room hygiene issues
10.0 • Reviewer 5 • 2025.05
+ Beautiful West Lake view • Reasonable price and high-quality breakfast • Very friendly staff service
− Somewhat poor soundproofing in the room
See All 706 Reviews

Location

Map

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View more on Google Maps

Facilities & Services

Accommodation

Free Parking
24-Hour Front Desk

Activities

Spa/Sauna

Accessibility

Wheelchair Accessible

FAQ

What are the check-in and check-out times at Sunset Westlake Hanoi Hotel?

Check-in is available from 14:00, and check-out is until 12:00. The 24-hour front desk operates to provide assistance with check-in/out and services at any time.

What amenities are provided?

The hotel offers free Wi-Fi, a restaurant, spa, and sauna facilities. Parking costs 60,000 VND per day. Various conveniences are provided for family travelers, including babysitting services, children's meals, and a communal kitchen.

What is the cancellation policy?

The cancellation policy varies depending on the booking time and room type. It is essential to check the detailed terms and conditions for exact free cancellation eligibility and deadlines before confirming your reservation.

How is the public transportation accessibility?

Hanoi Station (train) is approximately 5.3 km away, taking about 67 minutes on foot. Due to the distance from the station, using a vehicle such as a taxi or public transport is recommended.

What are the nearby tourist attractions?

The Museum of Ethnology of Vietnam is 2.5 km away, and the Ho Chi Minh Mausoleum and Presidential Palace historical sites are within 4 km. It is a suitable location for exploring Hanoi's major attractions such as the One Pillar Pagoda and the Vietnamese Women's Museum.

What is the guest review score?

Based on 10 reviews, the hotel maintains a respectable score of 7.9 out of 10. It is a 3-star accommodation that receives positive feedback from actual guests regarding overall service quality.

Family Travel Info

✓ Free Children Policy

Special Highlights

Top Rated by Couple Travelers

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