Hanoi Serene Boutique Hotel & Spa - Real Guest Reviews & Booking Info

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  • ✓ 4-Star Hotel in Hanoi
Hanoi Serene Boutique Hotel & Spa 4-Star Hotel room
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Serene Boutique Hotel & Spa - Hanoi 4-Star Hotel

8.9
Hanoi
Hotel
Airport Transfer City Center Location Currency Exchange Free Wi-Fi (All Rooms) 현지 문화 체험

Analysis

Key Strengths

Prime location in the heart of the Old Quarter

Convenient walking distance to major attractions including the Train Street and Hoan Kiem Lake

Flexible tour agency services

Staff provide real-time assistance via messenger for bookings, from airport pick-up to Halong Bay cruises

Spacious rooms

Family rooms are not cramped even for three adults, and feature hardwood floors with minimal dust

Reasonable laundry service

Affordable at 50,000 VND per kg, with same-day laundry pickup, making it convenient for long-term stays

Points to Note

Disappointing breakfast quality

Many reviews mention food temperatures being close to room temperature and noodle dishes being excessively hard

Poor cooling efficiency

It takes a considerable amount of time for the room temperature to become comfortable after turning on the air conditioning, making immediate cooling unlikely

Condition of facilities

The cleanliness of the rooftop restaurant is lower compared to the rooms, and popular menu items like pastries are not replenished smoothly

Recommended For

Guests prioritizing city center stays Travelers who want to enjoy the vibrant atmosphere of Hanoi's Old Quarter and explore major attractions on foot Budget Groups needing practical accommodation with spacious rooms and affordable laundry services Beginner travelers overwhelmed by tour bookings Those who want to easily arrange transportation to Halong Bay or Sapa with close support from staff

Rating Details

8.9 Excellent 3,976개 리뷰

4-star boutique hotel near Hanoi's Old Quarter in the city center. Strengths include friendly staff service and clean, spacious rooms, offering a comfortable stay. However, the low-quality, cold breakfast may be a drawback. Ideal for tourists with attractions like St. Joseph's Cathedral and the Vietnam Military History Museum within walking distance.

Ratings by Trip Type

BEST
9.0
Biz
41
9.0
Teen
94
8.9
Couple
404
8.9
Group
261
8.7
Solo
165
8.4
Family
118

Detailed Ratings

Service BEST 9.2
Location 9.1
Value for Money 8.9
Cleanliness 8.8
Facilities 8.2

Score Distribution

9+ Exceptional
59% (617)
8-9 Excellent
24% (251)
7-8 Very Good
8% (86)
6-7 Good
5% (50)
Below 6
4% (46)

Guest Reviews

8.0 • Reviewer 1 • 2025.10
+ Spacious rooms for 3 people • Kind and dedicated staff • Prompt and reasonable laundry service
− Inadequate cleanliness in the restaurant • Lack of vegetarian options for breakfast
10.0 • Reviewer 2 • 2025.02
+ Excellent staff service • Staff's attentive and warm welcome • Great value for money accommodation experience
8.4 • Reviewer 3 • 2025.06
+ Location adjacent to major tourist attractions • Clean and spacious room condition • Friendly and professional staff service
− Low quality and cold breakfast • Delayed replenishment of bakery items
8.4 • Reviewer 4 • 2025.06
+ Excellent accessibility to tourist attractions • Clean and spacious rooms • Friendly and professional staff
− Low-quality cold breakfast
9.2 • Reviewer 5 • 2025.09
+ Friendly and attentive staff service • Clean and spacious room condition • Perfect Old Quarter location
See All 3,976 Reviews

Location

Map

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Nearby Restaurants

Hanoi-Oi Kitchen
Restaurant

Hanoi-Oi Kitchen

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SkyOn9 Rooftop Bar - Hoan Kiem
Restaurant

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5.0 · 365 reviews
La Nuit Dining
Restaurant

La Nuit Dining

5.0 · 255 reviews
Mun Dining
Restaurant

Mun Dining

5.0 · 228 reviews
TÉP Vietnamese Restaurant & Vegan Food
Restaurant

TÉP Vietnamese Restaurant & Vegan Food

4.9 · 12,229 reviews
Gánh Hà Nội
Restaurant

Gánh Hà Nội

4.9 · 7,659 reviews
View more on Google Maps

Facilities & Services

Accommodation

24-Hour Front Desk

Activities

Spa/Sauna

FAQ

What are the check-in and check-out times at Serene Boutique Hotel & Spa?

Check-in is available from 14:00, and check-out is until 12:00. The hotel operates a 24-hour front desk for guest convenience.

What amenities are provided?

The hotel offers free Wi-Fi, a restaurant, a bar, and sauna and massage facilities. Family rooms and child-friendly facilities are available for family travelers, as well as leisure facilities such as a golf course and hiking trails.

What is the cancellation policy?

Cancellation policies vary depending on the booking time and selected room type. The exact free cancellation period and conditions must be confirmed by checking the detailed terms provided at the time of booking.

How is the public transportation accessibility?

The hotel is located approximately an 18-minute walk from Hanoi Station (train). It is conveniently located about 1.4 km away, making it easy to travel by public transport.

What are the nearby tourist attractions?

The Old Quarter (0.4 km) and St. Joseph's Cathedral (0.7 km) are within walking distance. It is ideally located for sightseeing in Hanoi, being close to major attractions such as the Vietnam Military History Museum, Hoa Lo Prison, and Ho Chi Minh Mausoleum.

What is the overall guest rating?

The hotel has a high rating of 8.9 out of 10 based on 10 reviews. It receives excellent evaluations for facility satisfaction and service quality.

Family Travel Info

✓ Free Children Policy

Special Highlights

Top Rated by Couple Travelers
Best Rate Guarantee

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