Hilton Osaka - Real Guest Reviews & Booking Info

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  • Detailed ratings across 6 categories
  • 5-Star Hotel in Osaka
Osaka Hilton Osaka 5-Star Hotel room
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Hilton Osaka - Osaka 5-Star Hotel

8.7
Osaka
Hotel
Wheelchair Accessible Free Parking Public Transit (40m) Airport Transfer Currency Exchange 온수 욕조

Analysis

Key Strengths

Excellent Location

Directly across from Osaka Station, connected via underground passage, and directly linked to shopping malls, offering convenience for transportation and shopping

Attentive and Friendly Staff

Most staff members exhibit a very polite and helpful attitude

Spacious and Clean Rooms

Rooms are generally spacious and kept clean, providing a comfortable stay

Well-Maintained Facilities

Although aged, the facilities are generally kept neat, and the swimming pool and baths are pleasant to use

Points to Note

Breakfast Menu Disappointing

Some guests have rated the taste and variety as somewhat lacking

Minor Cleanliness Issues in Rooms

Some areas were found to be less than perfect, such as stains on the soap holder and mold around the toilet

High Prices During Peak Season

Prices can be quite high during specific periods, requiring budget consideration

Recommended For

Travelers seeking convenient transportation in the heart of Osaka Excellent accessibility to Osaka Station and subway lines Travelers who want to enjoy both shopping and dining simultaneously Good proximity to shopping malls and various restaurants Travelers who prefer clean and comfortable accommodations Generally well

Categories

Average

Dining/Meals

  • Breakfast taste is bland and variety is limited
  • Fresh bananas and coffee were good
  • Spaghetti was delicious and the child enjoyed it
Good

Family Travel

  • Stayed with a 1-year-old and a 6-year-old
  • Overall calm and clean atmosphere
  • Lockers and bath cleanliness when using the swimming pool
Good

Pricing

  • Average price of ₩515,766 per night, 96% compared to the 5-star average
  • Price increase during the year-end season, weekend premium exists
  • Satisfaction is high relative to the price
Excellent

Location/Transportation

  • Directly across from Osaka Station, connected via underground passage
  • Easy travel to Namba and nearby Osaka attractions
  • Direct connection to subway, JR lines, and shopping malls
Good

Staycation Facilities

  • Private swimming pool available
  • Large public bath can be used in a cozy and quiet manner
  • Lockers and bath are very clean
Excellent

Review Summary

  • Overwhelming location, neat hotel management
  • Friendly and attentive staff service
  • Room size and breakfast menu variety are a bit disappointing

Rating Details

8.7 Excellent 4,437개 리뷰

5-star hotel within a 5-minute walk from Umeda Station. Strengths include clean facilities and friendly staff service, boasting a luxurious atmosphere. However, you may experience curt staff attitudes at breakfast. It is suitable for travelers looking to enjoy shopping and sightseeing, being close to the Sky Building and Namba.

Ratings by Trip Type

BEST
8.8
Couple
812
8.8
Solo
338
8.7
Family
441
8.7
Teen
315
8.6
Group
241
8.5
Biz
232

Detailed Ratings

Location BEST 9.3
Cleanliness 8.9
Service 8.8
Facilities 8.6
Room Comfort 8.5
Value for Money 8.2

Score Distribution

9+ Exceptional
54% (1,244)
8-9 Excellent
28% (645)
7-8 Very Good
8% (184)
6-7 Good
6% (150)
Below 6
4% (97)

Guest Reviews

9.2 Reviewer 1 2024.01
+ Good location • Clean hotel
Small room • Cozy public bath
10.0 Reviewer 2 2025.01
+ Prime location right next to Osaka Station • Convenient connection via underground passage • Comfortable and clean room • Very friendly staff
8.8 Reviewer 3 2025.07
+ Spacious and clean room • Excellent location
7.2 Reviewer 4 2024.07
+ Excellent service team • Convenient location • Spacious room
Lack of breakfast variety • Room cleanliness issues
10.0 Reviewer 5 2018.02
+ Very satisfying stay • Perfect service
9.2 Reviewer 6 2025.10
+ Clean facilities • Friendly staff • Excellent location
Grumpy attitude of breakfast staff

Location

Map

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Nearby Restaurants

Facilities & Services

Accommodation

Free Parking
24-Hour Front Desk

Activities

Swimming Pool
Spa/Sauna
Fitness Center

Accessibility

Wheelchair Accessible

Languages

Korean Available

FAQ

What are the check-in and check-out times at Hilton Osaka?

Generally, check-in is from 3:00 PM and check-out is until 11:00 AM. Its central Osaka location provides convenient access to major attractions. It is recommended to inquire directly at the time of booking for exact times.

What amenities are provided?

A variety of amenities are available, including daily housekeeping service, convenient public transportation access, and proximity to Kuromon Market. Detailed facility information can be found on the booking page.

What is the cancellation policy?

The cancellation policy varies depending on the booking time and room type. Whether free cancellation is possible and the cancellation deadline must be confirmed at the time of booking. Generally, free cancellation is possible up to 24-48 hours before check-in.

How is the public transportation accessibility?

Public transportation is very convenient. It is close to Nishi-Umeda Subway Station (approx. 1 minute walk, 0.0km) and Ōsaka Station (approx. 4 minutes walk, 0.3km), making travel easy.

What are the nearby attractions?

Major attractions include Umeda Sky Building (0.8km), Minami (Namba) (2.2km), Osaka Castle Park (3.1km), Shinsaibashi-Suji Shopping Street (3.2km), and Osaka Castle (3.5km). It is a good location for sightseeing due to its proximity to major landmarks.

What is the guest rating?

It has received a rating of 8.6/10 from 7 guests. It is very highly rated. For detailed reviews, please refer to the actual guest review section above.

Family Travel Info

✓ Free Children Policy

Special Highlights

Top Rated by Couple Travelers
Best Rate Among 5-Star Hotels

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